Clear warranty cover for your AR Windows roof window work.
AR Windows provides clear warranty information for VELUX installations, replacement roof windows, glazing units, workmanship and manufacturer product guarantees.
What is covered, what is excluded and how to raise a claim.
AR Windows aims to make warranty information straightforward, so customers understand the difference between workmanship cover provided by AR Windows and any separate manufacturer guarantee provided by VELUX or another product manufacturer.
Where a manufacturer product guarantee applies, that guarantee is passed to the customer. AR Windows remains responsible for eligible workmanship issues only where a fault is confirmed as being caused by defective AR Windows installation workmanship, subject to the warranty terms, exclusions, payment status and claim requirements set out below.
Repair work is not automatically covered by the 2-year workmanship guarantee unless this has been specifically confirmed in writing by AR Windows.
Main warranty areas for AR Windows customers.
The exact cover depends on the product supplied, the work completed, whether payment has been made in full and the relevant manufacturer terms.
Workmanship guarantee
AR Windows provides a 2-year workmanship guarantee against eligible physical faults or errors in installation caused by defective AR Windows workmanship. Where an eligible fault is confirmed, AR Windows will repair, replace or otherwise resolve the issue at its discretion.
Building Regulations cover
Where applicable, AR Windows provides 6-year cover for a breach of Building Regulations caused by installation work in force at completion.
Manufacturer guarantees
VELUX and other manufacturer product guarantees are passed to the customer where applicable. Product claims may need to be registered and handled directly with the manufacturer using the relevant product code.
Glazing units
AR Windows provides a 2-year warranty for eligible seal replacements and glazing unit replacements carried out by AR Windows, subject to inspection and the warranty conditions.
VELUX blinds and shutters
VELUX blinds and shutters are supported by the applicable VELUX manufacturer guarantee and do not affect your statutory rights.
Electrical products
VELUX electrical product guarantees vary depending on the product, with sloped solar and electric roof window electrical components generally supported for 5 years, subject to VELUX terms.
Key guarantee periods customers often ask about.
Product guarantees are subject to the relevant manufacturer terms. Workmanship cover applies only to eligible installation issues caused by defective AR Windows workmanship and does not automatically include repair work unless confirmed in writing.
Workmanship
Eligible AR Windows installation workmanship faults, subject to inspection, exclusions and full payment.
Building Regulations
Eligible breaches caused by installation work in force at completion.
VELUX roof windows
VELUX roof window guarantee, subject to VELUX terms, product registration and product claim requirements.
VELUX electrical components
Sloped solar and electric roof window electrical components, subject to VELUX terms.
How to raise a potential warranty issue.
Please notify AR Windows in writing within 5 business days of becoming aware of a potential defect. Delayed reporting may affect warranty cover.
Record the issue
Take clear photos or video where possible and make a note of when the issue first became apparent.
Contact AR Windows
Email your details, address, quotation or invoice reference if available, and a clear description of the issue.
Allow inspection
AR Windows may need access during business hours to inspect the work and assess whether the issue is covered.
Agree next steps
If the issue is confirmed as covered, AR Windows will repair, replace or otherwise resolve the issue at its discretion.
What is not covered by the warranty?
The warranty is intended to cover eligible workmanship issues and specified product guarantee areas. It does not cover misuse, accidental damage, unauthorised changes, unpaid work or issues outside the stated warranty conditions.
Common exclusions
The following issues are not normally covered under the AR Windows warranty.
- Repair work, unless specifically covered in writing by AR Windows
- Remote control resets or remote operation issues
- Damage caused by mishandling, neglect, misuse or accidental damage
- Unauthorised repairs, alterations, modifications or tampering
- Issues caused by failure to maintain the product in line with manufacturer guidance
Other limitations
Warranty cover may also be affected by payment, reporting timescales, maintenance or external events.
- Normal wear and tear or cosmetic deterioration over time
- Damage caused by severe weather, natural disasters or events outside reasonable control
- Issues where the customer has not paid in full for the goods or works
- Issues not reported within the relevant claim period
- Product related issues that fall under a manufacturer guarantee rather than AR Windows workmanship cover
Warranty FAQs.
These answers give a practical summary. Customers should also read the full AR Windows terms and sales contract.
Does AR Windows provide a workmanship guarantee?
Yes. AR Windows provides a 2-year workmanship guarantee for eligible physical faults or errors in installation caused by defective AR Windows workmanship. Repair work is not automatically covered unless this has been specifically confirmed in writing.
What happens if eligible defective workmanship is confirmed?
Where AR Windows confirms that an eligible issue has been caused by defective AR Windows workmanship, AR Windows will repair, replace or otherwise resolve the issue at its discretion, subject to the warranty terms and exclusions.
Are VELUX product guarantees handled by AR Windows?
Where a VELUX product guarantee applies, it is passed to the customer. Product related claims may need to be registered and made directly with VELUX using the relevant product code shown on the window or product.
Are glazing units covered?
AR Windows provides a 2-year warranty for eligible seal replacements and glazing unit replacements. Condensation and minor manufacturing imperfections may not be covered, depending on the circumstances.
What could void or affect the warranty?
The warranty may be void or affected if products are misused, damaged, neglected, modified, tampered with or repaired by unauthorised parties. Warranty cover may also be affected if payment has not been made in full, the issue is not reported promptly, or the product has not been maintained in line with manufacturer instructions.
Can a warranty be transferred to a new owner?
Building Regulation guarantee activities may be transferable. Other aspects of the guarantee may be transferable to new owners for an administration cost, subject to the warranty terms in force at the time.
What should I do if I think I have a warranty claim?
Contact AR Windows in writing as soon as possible with details of the fault, your address and your quotation or invoice reference if available. Please include clear photos or video where helpful.
Related AR Windows pages.
These pages help customers understand quotation acceptance, warranty terms, servicing and future roof window support.
Terms and Sales Contract
Read the full quotation, payment, warranty, cancellation and customer responsibility terms.
View terms ->Customer Acceptance Form
Accept your quotation and confirm agreement to the AR Windows terms, warranty and sales contract.
Go to form ->Annual Service Contract
Regular servicing can help keep your VELUX roof windows working properly and reduce avoidable issues.
View service contract ->VELUX maintenance
Maintenance and servicing support for VELUX windows, seals, parts and common performance issues.
View maintenance ->Have a warranty question about your roof window work?
Contact AR Windows with your details, property address, quotation or invoice number where available, and a clear description of the issue.