Warranty, maintenance, service contracts and customer forms.
A central hub for AR Windows customers to find warranty information, annual service contract details, quotation acceptance forms, maintenance support and important customer documents.
A clear route for customers after a quote, installation or service enquiry.
Customers often need to check warranty information, accept a quotation, review the terms, sign up for annual servicing or understand what support is available after installation.
This hub brings those pages together so customers can find the right information quickly without needing to search through the whole website.
Warranty, maintenance and customer forms.
These are the key customer pages for warranty information, annual servicing, quotation acceptance and customer documents.
Warranty information
Read AR Windows warranty information, including workmanship, glazing units, VELUX products, exclusions and what to do if you need aftercare support.
View warranty ->VELUX maintenance
Learn about roof window maintenance, servicing and practical steps that can help keep VELUX windows operating properly over time.
View maintenance ->Annual Service Contract
Read the annual service contract details, pricing and customer information for ongoing VELUX roof window servicing.
View service contract ->Annual Service Signup Form
Use the annual service signup form to send your contact, property and roof window details to AR Windows for review.
Open signup form ->Customer Acceptance Form
Accept an AR Windows quotation and confirm that you have read and agreed to the relevant terms and warranty information.
Open acceptance form ->Terms and Sales Contract
Review AR Windows terms, sales contract information, customer responsibilities, payment details and important quotation conditions.
View terms ->Find the right page for the stage you are at.
Whether you are accepting a quote, checking warranty details, looking after your roof windows or signing up for annual servicing, the links below help you move to the right page quickly.
Before work starts
Review your quotation, read the terms and use the Customer Acceptance Form when you are ready to proceed.
After installation
Check the warranty page for workmanship, product, glazing and aftercare information relevant to your work.
Ongoing maintenance
Use the maintenance and annual service pages to understand care, servicing and support options for your roof windows.
Privacy and records
Read the privacy policy to understand how website forms, customer records and Google Analytics information are handled.
Other useful pages.
These pages may also be useful if you are looking for repairs, replacements, privacy information or general contact details.
VELUX repairs
Get help with leaking, stiff, misted, damaged or poorly performing VELUX roof windows.
View repairs ->Replacement windows
Explore replacement VELUX roof windows for older, damaged, leaking or inefficient units.
View replacements ->Privacy Policy and Cookies
Read how AR Windows handles website forms, customer information, Google Site Kit, Analytics and cookies.
View privacy policy ->Repair or replace advice
Read our guide explaining when a VELUX roof window may need repair, maintenance or full replacement.
Read article ->Latest News and Advice
Browse AR Windows articles covering VELUX windows, repairs, replacement, maintenance and customer advice.
View latest articles ->Contact AR Windows
Contact the team if you are unsure which form, warranty page or service information you need.
Contact us ->Warranty and maintenance hub FAQs.
Quick answers for customers using this hub to find forms, warranty information and maintenance support.
Where do I accept an AR Windows quotation?
You can use the Customer Acceptance Form to confirm that you accept your quotation and agree to the relevant terms and warranty information.
Where can I read the warranty information?
The Warranty page explains AR Windows warranty information, including workmanship, product warranty, glazing units, exclusions and aftercare support.
How do I sign up for annual servicing?
Use the Annual Service Signup Form to send your property, contact and roof window details to AR Windows for review.
Is the annual service signup form an automatic booking?
No. The signup form sends your details to AR Windows so the team can review your request and contact you about the next steps.
Where can I read the terms?
The Terms and Sales Contract page explains the main customer terms, payment information, responsibilities, cancellation details and quotation conditions.
Who should I contact if I am unsure which page I need?
Contact AR Windows directly and the team can help point you to the right form, warranty page, service information or customer document.
Not sure which customer page or form you need?
Contact AR Windows if you need help with warranty information, annual servicing, customer forms, quotation acceptance or maintenance support.