How AR Windows handles customer, website and cookie information.
This privacy and cookie policy explains how AR Windows collects, uses and protects information submitted through the website, enquiry forms, quotation acceptance forms, service signup forms, telephone calls and emails.
AR Windows Ltd is responsible for the personal information it collects.
AR Windows Ltd provides VELUX and roof window installation, replacement, maintenance, repair, annual servicing and related customer support services.
If you contact AR Windows, submit a form, accept a quotation, request annual servicing or use this website, AR Windows may collect and use personal information to respond to you and manage the service you have requested.
What personal information may be collected?
The exact information collected depends on how you contact AR Windows and which form or service you use.
Contact details
This may include your name, email address, telephone number, property address and preferred contact details.
Project details
This may include quotation references, invoice references, property details, access notes, window information and service requirements.
Form submissions
This may include information submitted through contact forms, customer acceptance forms, warranty enquiries and annual service signup forms.
Communication records
This may include emails, call notes, enquiry history, quotation discussions and records needed to manage customer service.
Website information
This may include information about how visitors use the website, such as pages viewed, forms submitted, cookie preferences and analytics data.
Technical information
This may include IP address, browser type, device type and security logs where needed for website security, analytics, performance and fraud prevention.
Why AR Windows uses customer information.
AR Windows only uses information where there is a clear business, contractual, legal, analytics, security or customer service reason to do so.
Responding to enquiries
To reply to contact form submissions, emails, phone calls and service enquiries.
Providing quotations
To understand the work requested, prepare quotations, arrange surveys and discuss customer requirements.
Managing accepted work
To process customer acceptance forms, arrange installations, manage bookings and keep project records.
Annual service requests
To review annual service signup forms and contact customers about VELUX roof window servicing.
Warranty and aftercare
To review warranty enquiries, aftercare requests, service history and relevant project information.
Website analytics
To understand website use through Google Site Kit, Google Analytics and Search Console, improve website content and monitor search performance.
Lawful basis for using information
AR Windows may use personal information where it is needed to respond to an enquiry, provide a quotation, take steps before entering into a contract, perform an agreed contract, comply with legal obligations, keep business records, protect the website or pursue legitimate business interests. Where consent is required, such as for certain cookie, analytics or marketing activities, AR Windows will ask for consent.
Customer acceptance forms
Information submitted through the Customer Acceptance Form is used to record quotation acceptance, confirm that the customer has reviewed the terms and warranty information, and help manage the agreed work. This information may be kept with the quotation, project, invoice and customer records.
Annual service signup forms
Information submitted through the Annual Service Signup Form is used to review the service request, understand the number and condition of VELUX roof windows, assess access details and contact the customer about possible annual servicing.
Contact forms and email enquiries
When a customer submits a contact form or sends an email, AR Windows uses the information provided to respond to the enquiry, provide advice, request further details, arrange a quotation or manage the service requested.
Google Site Kit, Analytics and Search Console
This website uses Google Site Kit to connect Google services including Google Analytics and Google Search Console. Analytics helps AR Windows understand how visitors use the website. Search Console helps AR Windows understand how the website appears in Google Search and identify search performance or technical issues.
Sharing information
AR Windows does not sell customer information. Information may be shared with trusted service providers where needed to operate the website, deliver email, manage hosting, support IT systems, process business records, provide professional advice, comply with legal obligations or carry out work requested by the customer.
How long information is kept
AR Windows keeps personal information only for as long as needed for the purpose it was collected, including responding to enquiries, managing quotations, completing work, providing aftercare, handling warranty issues, meeting legal obligations and keeping business records. Some project, quotation, invoice and warranty information may need to be kept for several years.
Security
AR Windows takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Website form submissions, emails and business records should only be accessed by people who need the information for legitimate business reasons.
Your rights
Individuals may have rights to request access to their personal information, ask for incorrect information to be corrected, request deletion in certain circumstances, object to certain processing, restrict processing or request a copy of certain data. Requests can be made by contacting AR Windows.
Marketing
AR Windows will not send electronic marketing to individuals unless it has an appropriate legal basis to do so. Where consent is required, customers should be given a clear choice and should be able to withdraw consent.
Children's information
The AR Windows website and services are intended for adults arranging roof window services, repairs, installations, maintenance or related enquiries. The website is not intended to collect information from children.
How this website uses cookies.
Cookies are small files placed on your device when you visit a website. They help websites work properly, remember preferences, improve security and understand how visitors use the site.
Essential cookies
This website may use essential cookies that are needed for the site to work properly. These can include cookies used for security, form submissions, page loading, remembering basic preferences and keeping the website stable.
Google Analytics cookies
This website uses Google Analytics through Google Site Kit. Analytics may use cookies or similar technologies to help AR Windows understand how visitors use the website, which pages are visited and how the website can be improved.
Google Search Console
Google Search Console helps AR Windows understand how the website appears in Google Search. It is used for search performance, indexing and technical monitoring rather than direct customer enquiries.
Third-party content
Some pages may include third-party services such as embedded maps, review widgets, fonts, analytics tools or security tools. These services may set their own cookies or collect technical information when they load.
Managing cookies
You can accept or reject non-essential cookies through the website cookie notice. You can also manage or block cookies through your browser settings, although blocking some cookies may affect how parts of the website work.
Cookie changes
The cookies used by this website may change over time if website features, analytics, maps, security tools or embedded content are added, removed or updated.
How the website forms connect to this policy.
AR Windows uses website forms to collect the information needed to respond to enquiries, accept quotations and review annual service requests.
Contact forms
Information submitted through contact forms is used to respond to enquiries, provide advice, arrange quotes and follow up with customers about roof window services.
Customer acceptance forms
Information submitted through the Customer Acceptance Form is used to record quotation acceptance and confirm that the customer has reviewed the AR Windows terms, sales contract and warranty information.
Annual service signup forms
Information submitted through the Annual Service Signup Form is used to review the customer request, understand the number and condition of roof windows and contact the customer about servicing.
Form confirmations
Some forms include tick-box confirmations so customers understand what they are submitting and what AR Windows will use the information for.
Email records
Form submissions may be sent to AR Windows by email and may also be kept as part of customer, quotation, service, warranty or business records.
Linked pages
Customers using forms should also review the relevant pages, including the Terms and Sales Contract, Warranty page and Annual Service Contract where applicable.
Related AR Windows pages.
These pages work together to explain customer rights, quotation acceptance, warranty cover and website privacy.
Terms and Sales Contract
Read the full quotation, payment, cancellation, customer responsibility and installation terms.
View terms ->Warranty
Read AR Windows warranty information for workmanship, glazing units, VELUX products and claims.
View warranty ->Customer Acceptance Form
Accept your quotation and confirm agreement to the AR Windows terms and warranty information.
Go to form ->Annual Service Signup
Register your details for annual VELUX roof window servicing and maintenance.
Sign up ->Need to ask about your information?
Contact AR Windows if you have a question about this privacy policy, website forms, customer records or how your information is handled.